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Shipping Policy

Shipping Policies

Domestic shipments are generally processed within two (2) business days of your order.  We offer free domestic shipping for all products on our website.

 All packages from TLL require signature on delivery.  We are not able to ship orders to P.O. boxes or APO/FPO addresses.

 All orders will be processed as they are received. If an item is sold out, TLL Concierge will contact you with an estimated delivery date. Estimated delivery times for items not currently in stock can be between 1-5 weeks. If the item is ready before the scheduled window, the item will ship as soon as it is complete.

Domestic Orders Under $750 (Before Tax)

For all orders, we will provide free shipping via US Post Office, Priority Mail, which generally delivers within 2-3 business days depending on your location.

You will receive a tracking number from TLL at the email address you have provided, once your package is on its way.

For all shipments, signature will be required (unless you agree to assume the responsibility of having a package dropped at your home), so please provide an address that will facilitate delivery.

For exchanges, the customer is responsible for returning the item to TLL.

Domestic Orders Over $750 (Before Tax)

For orders totaling over $750 before tax, we will provide free shipping via Federal Express 2 Day mail.  The package will be insured for the full value.

You will receive a tracking number from TLL at the email address you have provided, once your package is on its way. 

For all shipments, signature will be required (unless you agree to assume the responsibility of having a package dropped at your home), so please provide an address that will facilitate delivery. 

One FedEx 2Day return label will be sent to the customer for exchanges on all orders over $750 before tax.  Contact exchange@thisisthelast.com for a shipping label. The charges for shipping and insurance on all exchanges will be charged to the customer or deducted from the credit upon receipt. 

International Orders

All international orders are shipped via FedEx Ground; there is no free shipping or expedited shipping available for international orders. The cost of shipment will be calculated and provided to you at checkout. 

Duties & Taxes: Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country.  Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.  Payment of any duties and import taxes are the sole responsibility of the recipient, and these fees are collected at the time of delivery. 

Shipping times may vary due to customs delays, but TLL Concierge can work with you to estimate your order timing and delivery.

Any international shipping cost incurred at time of check out is non-refundable. Customers will also not be refunded the shipping cost in the event that an international shipment is refused by the receiver.

If your country is not available to receive an order shipment, please email hello@thisisthelast.com and we will assist you. 

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If an order is sent back to TLL due to insufficient or incorrect address or due to no answer, the order will be canceled and refunded minus the cost of shipping/insurance plus $15 restocking fee. If you would like to have the order reshipped, the customer will have to pay for shipping again for any further delivery efforts requested by the customer.

We are unable to modify or cancel your order once it has been placed and handed over to the vendor (US Postal Service/Federal Express) for shipping. Thus, please make sure all information is correct before completing your order. 

Please email hello@thisisthelast.com if you have a specific shipment request and we will do our best to accommodate.



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