Shipping Policies for Domestic Orders
Domestic shipments are generally processed within 2-3 business days of your order. IMPORTANT: all shipments from TLL will require a signature upon delivery. Unfortunately, we are not able to ship orders to P.O. Boxes or APO/FPO addresses.
- Standard shipping. Purchases from TLL are shipped via FedEx and will be insured via Fedex. You will receive a tracking number from TLL at the email address you have provided, once your package is on its way. Free Shipping via FedEx 2-Day is provided on all domestic orders that total over $500 (excluding taxes).
- Expedited shipping. Please note that expedited orders placed after 3pm P.S.T. on Monday-Friday will not be processed until the next business day; orders placed on Saturdays and Sundays will not be processed until the next business day.
All orders will be processed as they are received. If an item is sold out, our Jewelry Concierge will contact you with an estimated delivery date. Estimated delivery times for items not currently in stock can be between 1-5 weeks. If the item is ready before the scheduled window, the item will ship as soon as it is complete.
If an order is sent back to TLL due to insufficient or incorrect address or due to no answer, the order will be canceled or customer will have to pay for shipping again for any further delivery efforts requested by the customer.
We are unable to modify or cancel your order once it has been placed and handed over to FedEx for shipping. Thus, please make sure all information is correct before completing your order.
Please email email@example.com if you have a specific shipment request and we will do our best to accommodate.
Shipping Policies for International Orders
All international orders are shipped via FedEx Ground; there is no free shipping or expedited shipping available for international orders. The cost of shipment will be calculated and provided for you at checkout.
Duties & Taxes: Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes are the sole responsibility of the recipient, and these fees are collected at the time of delivery.
Shipping times may vary due to customs delays, but our Jewelry Concierge can work with you to estimate your TLL order ETA.
Any international shipping cost incurred at time of check out is non-refundable. Customers will also not be refunded the shipping cost in the event that an international shipment is refused by the receiver.
If your country is not available to receive an order shipment, please email firstname.lastname@example.org and we will assist you.