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FAQs

Jewelry/Gemstones:

What is the color and clarity of your Diamonds?

Our diamonds are full cut and are SI and G/H in clarity and color.

Are your stones treated?

All stones used in The Last Line Jewelry are natural and untreated with the exception of our black diamonds which are heat treated.

What type of gold do you use ?

All our pieces are made with pure 14k gold.

Howe do i know which size Huggie is right for me?

Please check the measurements on the product page for most accurate information.Here are some general tips: our Tiny Huggie is a good fit for a 3rd or 4th lobe piercing but will be toosnug on most other piercings.Our Small Huggie will fit many 2nd and 3rd piercings and may be quite snug on a first piercing or cartilage piercing. Our Medium Huggie is a good size for a comfortable snug fit on many 1st piercings and cartilage or upper ear piercings. Our Large Huggie will fit most cartilage piercings and is a great option for first piercings if you are looking for a traditional fit.

How do I know my ring size?

Please use this Ring Sizing Guide to find your ring size <<>>!

How do i know which chain length to order?

Please use our Chain length Guide <<>>!

Where do you sources your gemstones and diamonds ?

We source our gemstones from a variety of locations depending on the design of the piece. We hand select many stones just steps from the office, we custom carve others in downtown Los Angeles. We source some stones from various places over the US, and others we source overseas. We purchase our gemstones and diamonds from trusted jewelers and stone dealers we have worked with for many years prior to the launch of The Last Line.

Are your stones conflict free?

Yes. Ethical sourcing and production is important to us. Our stone and manufacturing partners use great care to source conflict frees gemstones for all The Last Line pieces.

Custom Orders:

Do you offer engraving?

Yes! Please contact hello@thisisthelast.com for engraving on pieces where it is not noted on the product page we are happy to try to execute anything you can dream up.

Can you size a ring from The Last Line?

Yes! We can size most The Last Line rings. Please reach out hello@thisisthelast.com with any custom sizing requests.

Do you offer ear piercing?

Yes, we often have pop-in or pop-up events. We have a The Last Line piercer who pierces with selection of 14k gold studs we convert to safe piercing studs from our collection. Please sign up for the newsletter to be notified about upcoming events!

Repairs/Jewelry Care:

Do you offer repairs?

Yes! If for whatever reason you need repair on one of you TLL pieces, please email hello@thisisthelast.com and we are happy to help you. Ve sure to include your name, order number, description of repair issue and a photo in your email.

How do i clean my TLL jewelry?

The onli maintenance your TLL jewelry needs is a gentle cleansing with a soft cloth and a non-abrasive jewelry wash.

Shipping:

When will my order arrive?

All orders are processed within 2 business days. All domestic orders over $750 are shipped FedEx 2 day and domestic orders under $750 are shipped USPS priority which typically arrives in 3-4 business days. We will reach out with tracking information as soon as your order is on it's way!

Do all packages require signature ?

Yes. They are all insured and require a signature upon delivery.

Can I remove the Signature Confirmation for my delivery?

We are happy to remove the signature requirement but we are not responsible if theft, damage, or loss occurs. Please email hello@thisisthelast.com when ordering to remove the signature requirement.

Do you ship internationally?

We do! you can select FedEx international shipping options at checkout. Duties and taxes are not included at checkout and are collected upon delivery. Delivery times depend on location and shipping method selected

Exchanges

What is your exchange policy?

If you are not 100% satisfied with your TLL Jewelry, we want to help you find your perfect fit. you can exchange or return items for store credit only 7 days of receipt with all original packaging and TLL Concierge will help you find replacements(s).For domestic returns please access our Exchange portal <<>>.

General:

Do you wholesale?

No. We are a direct to consumer brand selling on our site only so we can provide the finest fine jewelry without the retail markups to all customers.

How can I receive the first time customer 10% off order?

The 10% off your first order code is emailed in your welcome email when your sign up for our newsletter.

Do you have a showroom?

We do not have a showroom but we'd love to show your our collection at one of our pop-up events. Please sign up for our newsletter to be notified about upcoming events!

Can i sleep in my jewelry?

We sleep in our The Last Line jewelry all the time! We get it ! But we want these to be the last pieces, so keep your gems in check. Make sure clasps are secure and stones are intact before wear to avoid loss. The best way to ensure your jewelry stays in pristine condition is to store any unworn jewelry in your The Last Line pouch that is included in every order.

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