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Exchange Policy

CANCELLATION, RETURNS, AND EXCHANGES POLICIES

 

Refunds/Order Cancellations (Only Within 24 Hours of Order)

Please note that refunds or cancellations are only available within 24 hours after you place your order.  After 24 hours, no refunds or order cancellations are permitted.  

If you wish to cancel your order and be refunded, you must contact TLL within 24 hours of your order at the following points of contact:  sales@thisisthelast.com.

 

Return/Exchange Policy for Domestic Orders (Only Within 7 Days Of Receipt)

If you are not 100% satisfied with your TLL item(s), we want to help you find your perfect fit.  You can exchange or return your TLL items for store credit only within 7 days of receipt and with all original packaging, and our Jewelry Concierge will help you find replacement(s).

IMPORTANT:  Items showing signs of wear or those that have been engraved, resized, or damaged in any way will not be accepted for exchange.  Further, items that you have kept for more than seven (7) days after receipt cannot be exchanged.

 

  • Exchanges for Domestic Orders $500 and Under:
    1. To initiate your exchange, please e-mail exchange@thisisthelast.com to receive your Return Authorization number (please include your order number in the subject line). Please note that all exchanges sent to TLL without a Return Authorization number will be returned to sender.
    2. Write the Return Authorization Number on the package, and we will provide you with the shipping address.
    3. You can send us the package via any means by you can provide us with a tracking number (Federal Express, UPS, US Post Office, etc.).
    4. We strongly suggest that you insure the package; we are not responsible for any losses during shipping.

     

  • Exchanges for Domestic Orders Over $500:
    1. To initiate your exchange, please e-mail exchange@thisisthelast.com to receive your Return Authorization number (please include your order number in the subject line). Please note that all exchanges sent to TLL without a Return Authorization number will be returned to sender.
    2. You will receive along with your Return Authorization number a shipping label. Please be sure to use our label, which includes insurance to cover the value of the item(s) you are returning.
    3. Put your jewelry back in a shipping box along with your invoice. Jewelry must be kept in the original packaging.
    1.   Attach the shipping label to the front of the shipping box so that it is clearly visible.
    2.   Arrange a FedEx pickup or visit Fedex.com for drop-off locations.
      6.   Once we receive your item, we’ll get your exchange credits processed and will work with you to help you select your new item.  
    3.   Our charges for the shipping expenses and insurance for you to send the exchanged item back to us will then be charged to you and/or subtracted from the exchange credits.  

    NOTE:  For items over $500, we will pay the new domestic shipping costs to send your new item to you on the first exchange only.  For items under $500, or for subsequent exchanges, there will be no free shipping of the newly exchanged items to you.

     

    Exchanges for International Orders:

    Unfortunately, we aren’t able to issue pre-printed labels for returns on international orders at this time.   You will be responsible for shipping costs required to send the item back to us to qualify for store credit for any exchange.  

    Please follow the below instructions on international orders:

    1. Send an e-mail to exchange@thisisthelast.com requesting a return, so that you can receive a Return Authorization Number.
    2. Our Jewelry Concierge will email you confirming your return or exchange and provide you with further, customized instructions.
    3. Be sure to mark the package as a “Return” when filling out the Commercial Invoice on the return package, so as to avoid customs charges.
    4. Package up your item and ship it back to us. Keep tracking info close at hand just in case.